What participants say after their sessions.

I had three drawers of documents I had been avoiding for years. After the session, everything was in labelled folders and I actually knew where my insurance policies were for the first time in a long time. The guide they gave me was clear enough that I could carry on myself.

My wife and I did the household workshop together before I retired. The team was patient — we had a lot of questions, and they answered what they could and were honest about what was outside their scope. We left with a binder that our son can follow if he ever needs to help us with anything.

I did the visit by video since I am not in Kuching. It worked well — they sent the guide by courier and it arrived the next day. I would have liked a bit more time on the session, but I understand they keep to a specific scope. The labelling system they suggested has held up over the two months since.

We spread the programme over five weeks. It suited us — my husband's health meant we could not always do a full meeting, and they accommodated that without any fuss. The handbook at the end was worth the full cost on its own. Our daughter called it the most useful thing we had ever done for the family.

I organised the workshop for my parents as a practical kind of gift before my father retired. He had always said he would sort the paperwork "one day". Having someone come in and actually do it with them moved things along in a way that no amount of encouragement from the family had managed. Worth every ringgit.

I was a bit unsure what a records visit would actually involve — I thought it might just be someone telling me what I already knew. It was more practical than that. We went through every category, they helped me identify what was missing, and the labelling guide made sense. I have since upgraded to the full programme.